@article {144356, title = {New insights into consumer confidence in financial services}, journal = {International Journal of Bank Marketing}, volume = {29}, year = {2011}, pages = {90{\textendash}106}, chapter = {90}, keywords = {Consumers, Debts, Personal finance, Recession}, issn = {0265-2323}, doi = {https://doi.org/10.1108/02652321111107602}, url = {http://www.emeraldinsight.com/doi/abs/10.1108/02652321111107602?journalCode=ijbm}, author = {Gretten, Adele} }